David Fore, Vice President of Consulting Services at Cooper, on interaction desgin:
What happens when technology extends our reach beyond the breadth of our desks? When this happens, the line between product and process blurs, making it necessary for the design of tools to conform not only to the shape of the hands of those using them, but to the shape of the organizations for which they work. That is why any initiative aimed at improving an organization will benefit from the skills and insights of those whose job it is to design interactive products and services.